Where are you located? I'm not in Canada.
That is fine if you are not in Canada as we have systems in place to work remotely with international clients no matter their physical location.
How can I contact you?
Please fill out one of the Contact Us forms and we will get back to you within 48 business hours.
Who is your primary clientele?
We work best with people and small businesses that are just getting started on their business / entrepreneurial journey as well as ones that are growing into the next step. Not sure if we can help you but want to work with us? Contact us for a free 15-minute consultation to see if we will be a good fit for you.
Do you customize packages?
We usually can as the packages we offer are ones that have been created / tweaked from customers asking for certain assistance with items.
What do you need from me?
First we will have a 15-minute consultation just to make sure that we are a good fit for each other. From there we will work with you to find the best solution for what you require and will provide you with the options. Once you decide we will sent a contract that lays out everything you need to know from us and an invoice which will have payment terms; this invoice will either need to have the deposit paid or be paid in full. Once the invoice is paid as per the terms and the contract is signed we can book the consultation where we go over specifics like deadlines, items that I require from you (log ins, graphics, logos, etc), expectations, etc. With that meeting completed you will be given access to the online client portal where you will find the project tasks for tracking purposes, copies of the important paperwork, files that will be required, and more.
What is included in a project?
Inclusions depend on the service package that you have selected. If you have specific questions on one that interests you please contact us for more specific information on it.
What is the payment policy?
This varies from package to package but it is typically 50% deposit to begin if the project is over C$ 2,500 before tax. If it is C$ 2,499 or under then it is full pre-payment before we begin. If there is a contract in place for a set length of time and it is cancelled prematurely then it is usually full payment due at time of cancellation + a cancellation fee. The exact terms for your package / service will be spelt out in your contact and on your invoice so please follow those.
What is your process and timeline?
During the 15-minute consultation we will ask about what your timeline / deadline is and if it something that we can make happen then we will let you know. If it is tight or there will be a rush fee then we will also let that be known either during this call or shortly after once we are able to have a better look at our schedule. Each package timeline is different so we can speak to the specific project at that time.
How do I send files or information and images?
Once you are a client you will be able to upload them to your online portal access. After the project is done or if it is a file that has not been used for a year it will be archived. You can request files to be deleted at anytime via the online portal. If the project ends and you do not continue working with us, files will be stored for 30-days before being deleted from our portal and/or Archive. Once deleted, files cannot be retrieved.
How do I give feedback?
We love constructive feedback. In the online portal you can leave us tickets for various things (ex. changes, issues, etc) or you can always reach us. Upon signing the contract we will provide you with our contact information - phone number, emergency line, email, and meeting platform access.